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Our courses are a mixture of facilitation and education. By providing delegates with proven techniques, a framework and methodology within which to work and then giving them sufficient practise and guidelines, builds the confidence essential for success. It also enables them to apply these to the challenges that they meet out on the ‘shop floor’. On our courses we don’t just explore ‘what’ to do but also show you ‘how’ to do it!
Telesales...
DATA MARKETING offers courses from basic to advanced level. This is whether you want to
train new, inexperienced staff or refresh and re-focus existing staff. Our courses are designed
to give the delegates the tools to then support themselves outside of the training situation.
Customer Services...
Customer service training is designed to help your staff understand the true importance of
each and every customer and the fact that companies also have only ‘one moment of truth’
with each potential new customer. It is about enabling the right message to be delivered in
all customer contact.
Telephone Handling...
This course is designed to help your staff who deal with incoming calls and/or are responsible
for passing the caller on or indeed not passing the caller on! It is about helping staff to
understand the importance of projecting the right company image first time.
Communication Skills...
Effective communication is something we all talk about but don’t always manage to achieve!
This course is designed to help your staff define and develop key communication skills in order
to ensure that each customer and prospective customer contact is maximised every time.
This also applies to internal communications.
Coaching Skills...
Our coaching course is designed to equip those managers who are responsible for team
motivation and productivity with the skills and knowledge required to do this.
Team Leadership...
How to get the most and more out of your team! In today’s competitive environment retaining
and keeping staff is paramount. Equipping your managers with the skills and knowledge on
how to manage a team effectively and having the confidence to do so is what this course is
all about.
Consultancy...
For those who want to use our expertise but prefer to use their own people we offer a wide
range of training services from training needs analysis, design and delivery of training
programmes through to coaching and mentoring. We have our own in-house specialist as well
as using a number of skilled and experienced associates.
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